Trai — videocon dth service issues

Address: Pune, Maharashtra

Dear team,

I am facing some issue with vidocon dth.
On 23 jan 2010 dth deployed some patches and after patches software installation dtv windows get stuck.
On same same day i was raised service request with videocon dth and team arranged services enginners.

Next day i got call from failed engg. As per him i need to purchase new set of box.
Due the some software issue i am unable to use my tv. As per technical team i need to pay 1049 rs to them to fix this issue.

Very third class languages are using technical team senior person also.

Customer id[protected]