Transcripts — Non receipt of transcripts

Address: Annamalai nagar

Website: annamalaiuniversity.ac.in/index.php

I had requested for transcripts and got details by Annamalai University for payment and documents. All documents with payment receipt was delivered to the university on 4th September. It's been over 2 months and transcripts are not received. No one responds on email as well. There is no clarity