Dear All,
I had booked a train ticket from rail.yatra.com on 15th september,2012 and paid Rs. 9508/ - with Transaction ID : [protected] and PNR No. : [protected] with a journey to be commenced on 19th Nov,2012 to Mumbai from New Delhi for 5 passengers and there was waiting list for us.
Meanwhile the booking for 1 passenger had to be cancelled and I had received a refund of Rs. 1840/- back which was all ok till now.
On the 19th Nov,2012 (the journey date), even after the chart was prepared, our ticket status was still in WAITING catagory and the ticket was cancelled. Thereby the journey never took place and now I should receive my money back in my account.
After several reminders, yatra.com replied on 8th Dec,12 that they will return the balance amount in 3 -4 working days. To my surprise, no refund was receivde even after 15 days. Again after my follow up, i was informed that there is a technical error in their system and they are under doubt if they have process Rs.1840 twice (previous settled partial amount)!!
As a proof, they requested my bank statement (for which there should be no need as they must have installed latest softewares to trace transaction).
Despite providing the bankstatement also, there is dead silence !!! Ironically, if you call the customer care, there is only an automatic voice and there is no way you can talk to any representative for customer complaint for train travel.
I suggest you not to book any train ticket from yatra.com else there is no respite if you are stuck anywhere in your transaction.
I request the concerned authority to take acton against them so that the true picture can be brought in public against the fake claims made by them for thier promises.
From:
The suffered passeger:
Mohit Bhushan
+91 - [protected]
[protected]@yahoo.com
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Railway Ticket — Not getting train ticket
Hello sir,My name is ANAND.K.V residing near kannapuram railway station (KPQ), kannur,kerala.Passengers are really facing big troubles while getting tickets from this station.They are not giving advanced tickets for passengers travelling more than 200kms..Its a computerized ticketing counter.Even then we have to face these problems means..its really terrible.They offer tickets only on the date of journey..As per railways rules, passengers travelling more then 200 kms could get advanced tickets ie, 72 hrours before the journey..I cant understand on what account they are doing such stupidity.
Not only this problem I want to come up with, they are also not providing tickets for passengers who want to go by other trains that start from kannur, the main station.Its a UTS counter.so tickets should be provided to passengers from any station to any station...But really they are torturing us by not providing us such ticket.They say there is no such provisions for taking tickets like that....so please take this into account and a take an immediate action against this...