Travel Khana — food not delivered at train

Food not delivered in train number 11019 on 13.11.2018.
Order number: 1783219
Food ordered online one day in advance and payment already made online.
Before the train reaching vijayawada, i rang up travel khana and asked them about delivery of food. They had no idea about the delivery and asked me the order number. After i told the order number, they confirmed that the food is yet to be delivered and the train is already arrived.
But after 5 minutes, when the train already left station and i called travel khana, they said they were very sorry that the food could not be delivered.
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A very bad experience of food, order no 2173691 for non veg thali but received veg thali and food was smelly and unable to eat. Do you were cheating people.

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