Travolook.in/contact-us — Not ready to give refund even after flight was cancelled due to operational reason

Address: 836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008

Website: [email protected]

I have booked the flight ticket on travolook from pune to delhi but the flight was cancelled by air asia airlines but they continue to say that flight took of where as i even took conference call with airasia & travolook they have even gave email confirmation that flight was cancelled & amount has been refunded to travolook account but the travolook people refuse to admit that flight was cancelled & not ready to process refund.

I have ailed 9 times & have 17 calls recording where even today they say flight took off & they cannot process refund as they havent recieved it from air asia airlines, . also the airasia has given transcation id & email that they have process the refund as the flight was

PNR : R2817M
Contact [protected]