True Balance — recharge a jio no but it's not completed

A do a recharge of 399 for a jio no. Through the app "true balance". Only a confirmation message get from the app but no more confirmation from the particular operator. Previously one more same issue with the app. They said that there was nothing to do at their end after a successful recharge. But how it is/was successful without operator's confirmation?
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Sir mere account ka pin reset nhi ho rha hai, reset pin Karen ke DOB/email id manga ja rha hai Jo ki yad nhi hai, to kya kre,
Please mera account close karke mera paisa mere bank account me bhej dijiy jis account se paisa add kiya gaya tha

True balance account no -[protected]

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