TTK Prestige — complaint regarding poor service and unprofessional behavior at prestige gajuwaka service center

Address: Gajuwaka, Service Center

Job ID VIJAEC[protected]

Dear Sir,

I am writing to formally lodge a complaint about the extremely poor service and unprofessional behavior I experienced at the Prestige Gajuwaka Service Center. As a loyal customer and an army veteran, I expected a much higher standard of service from a reputed brand like Prestige.

I purchased a Prestige mixer from the INCS Visakhapatnam canteen approximately one month ago. Unfortunately, the mixer ceased functioning after just three hours o[censored]se. I promptly took it to the nearest authorized service station in Gajuwaka, providing them with the canteen bills for verification. The staff at the service center instructed me to return in the evening for the repaired mixer. I requested a job card but was told that they would call me instead.

Despite making four calls that evening, none were answered. After three days of continuous calling with no response, I decided to visit the service center in person. To my dismay, the staff exhibited a complete lack of professionalism and concern. They showed no urgency in addressing my issue and displayed a disrespectful attitude towards customers. Additionally, their personal hygiene was noticeably poor, which further detracted from the overall service experience.

The service I received from this center was the worst I have ever encountered. Their indifference and rudeness have left me with no choice but to reconsider my loyalty to the Prestige brand. I have shared my negative experience with the canteen manager and posted about it on social media platforms, including Facebook and Instagram, to inform others of the substandard service.

I urge you to take immediate action to address the issues at the Prestige Gajuwaka Service Center. The staff's behavior not only reflects poorly on your brand but also undermines the trust and confidence that customers have in Prestige products.

I expect a prompt resolution to this matter, including a formal apology and assurance that corrective measures will be taken to improve the service at this center. Please keep me informed of the steps being taken to address my complaint.

Thank you for your attention to this serious matter.

Sincerely,
Gopal Netani
[protected]