Tupperware India Pvt Ltd — lid & flop flop

I have purchased an oil dispenser in which the lid is not closing properly & the salem dealer Mrs.sailakshmi she doesn't know how to behave with customer . She's saying that she will repalce the product only when we call the particular dealer from whom we bought the product &she is saying us to become a
member which is not right when we buy products they that if there is any defect we will replace them even though years passed & I have some more product in which lid is torn please take action against them