[Resolved]  Tv Tele Sky Shop — Received fake bottles

Address: Gurgaon, Haryana

Hi All,

This is with extreme surprise that we received the Building fiber liquid and fiber fake bottles which were packed in original looking box. We have been using this product for last two years and we know that original product has brown color bottles for liquid and fiber, but when we received it we found white bottle for liquid and small size brown bottles.

We logged the complaint immediately and asked to give the original replacement product. The complaint number given to us is IN501301.

We have been following up with the status and whenever we talk to helpline we receive lot of strange question as people say how you say it is fake. I talked to building fiber company directly and they told me that there is no packing change as still their product is with brown bottle packing.

Also each original box should be sealed pack and should have instractuon guide inside it but the box we received was opened and not even having instruction guide. When I told to your helpline representative, he told me “why you need instruction guide as you are already using it” . What absurd question it is, does it mean that they will open box and take out instruction guide.

I need you pay serious attention to it and get the product replaced with original bottles, or return our money. If it is not getting resolved to our satisfaction we will be force to go to consumer court.

Order was in name of my wife Deepali.

Thanks
Ajit
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