TVS Credit Services Ltd — Regarding illegal charges

Address: India
Website: www.tvscredit.com

When panademic started. Tvs offer a loan moratorium and ia have taken too. Within that i had got no message except the confirmation. After two month they bounced my amount saying. I had not applied moratorium. As they had said your moratorium is for one month. And in between they haven't drop me a single message saying that my amount bounces in first month getting me aware to stop my second one. But suddenly they charged me two month fine without any reason. The customer care department has said that your moratorium is for may only i said i applied for april too but the didn't listen. Please help me out in this. Iam not ready to pay illegal charge. This is injustice to me.
I have talk to local agent they said that company is opting moratorium but don't provide to anyone.
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