Twidpay — Refund shows success but I didn't recived as single penny in my bank account

Address: Twidpay.com

Website: Payment body

I ordered eyeglasses from eyemyeye and it eas not upto mark so returned it.. On 3rd May 2022 after returning i got mail that refund has been intiated and at night arounf 11 pm at the same date i got mail from payu that they successfully refunded money to the source account but for my kind information when i checked my bank account there was not a single penny regarding this order, don't know why. So i'm requesting the comoany to please refund my money as fast as possible, i contacted my bank regatding the transaction id and ARN number payu gave and they said they didn't found anything regarding refund of your money and said contact the payment body.. So please i'm requesting you to look into this matter cause you're the payment body i choose and refund me as fast as possible.