[Resolved] Union Bank — Experienced problems with overall services

jaiswalomprakash3

Mar 27, 2014

Address: Sirohi, Rajasthan

I was trying to buy some merchandise online and my debit card was not accepted because the details for authentication were considered incorrect. The name that appears on my card is RK[protected] and my card number is [protected]. Websites do not accept digits as a part of a name and in order to get this issue sorted I visited their branch office (Mount Abu) on the 24th of March 2014. When I discussed the problem that I was facing with the one of the officials in the bank, I was told that I would have to call the customer care helpline and they would be able to help me out with the issue. I called the customer care helpline and they told me that I would have to visit the branch office in order to find a solution for my problem. I visited the office again today (27th March 2014) and spoke to the branch manager about my problem. The branch officer spoke to me in an extremely rude manner and said that they could not do anything about the problem and that they did not have the authority required in order not handle the problem and that a call to the customer care helpline would be able to solve my problem. From what I know regarding the system, the customer care helpline is something of a call centre and I do believe that in any business the office of that business has more authority and power over its functioning than a call centre. If i want to activate options such as net banking and phone banking then I believe that the bank office would be able to do a lot more for me than the customer care call centre. I am extremely dissappointed in their services and I find their lousy excuses unappropriate and something that doubts my intelligence I don't know if they believe that their customers are foolish. I am extremely unhappy with their services and have also deactivated my account with them. This is not the first time that I am facing a problem with them. I am tired of wasting time and am a working man. I only have a day off during the whole week and I have plenty of things to do in that time. I can't afford to waste time on such services. I have a few other friends who are facing problems with the bank but if they wish to lodge a complaint then they would do so themselves. My name is Om Prakash Jaiswal and my account number was [protected]. My contact number is [protected] and my email id is [protected]@gmail.com. Please feel free to contact me if the need arises. I work from 7 in the morning to six in the evening so please call me after or before these hours if you need me or else try to contact me on my email. Thank you.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

jaiswalomprakash3

Mar 29, 2014

I received a call this morning (29th March 2014) from a representative who was claiming to be the general manager of the Mumbai branch o[censored]nion Bank. He said his name was Kumar Swamy. He told me that in order to verify whether I was authentic and whether I made the complaint or not he required my user Id and password for internet banking for another bank. I told him that I did not have my internet banking password but I did have my phone banking username and password. I was a little naive and I provided him with my id and password and after that call I called my elder brother and discussed the situation with him. I was advised that I should change my password as soon as possible as they had no right to know the details of my account and following this advise I changed my phone banking password. The man on the phone provided me with a complaint number as well which was OV[protected]. He told me that he required my net banking user Id and password and asked me for a time when he could call me and I would have my net banking Id and password. I was called again in the evening at 8:30 from a number which appeared as +4065. I denied giving him my password on this occassion as well. The so called Mr. Swamy then called me from [protected] and said that I should believe him and give him my details as he was calling from the SBI helpline number. I again denied giving him the details after which he threatened to deactivate my SBI account for good and said that I would never be able to reactivate my SBI account. My elder brother was with me and I asked him to speak to the so called Mr. Swamy. He advised my brother to advise me to give him my details or else he would deactivate my SBI account. My brother questioned the authenticity of this statement and the so called Mr. Swamy replied by saying that they were linked with the RBI and they had all the authority in the world to deactivate my SBI account. So my brother told him that if he had the authority to do so then he could go ahead and do that. He then spoke to someone on his end saying that "haan Om Prakash Jaiswal ka account block kar dijiye" Please go ahead and block Om Prakash Jaiswal's account (which I believe was utter nonsense spoken to no one but the office walls that the so called Mr. Swamy must have been speaking to). He then provided me with another reference number which was IR[protected]. I then asked him where he was speaking from to which he replied head office so I asked him where this head office might me so he replied that it was in Bombay and he was the general manager Kumar Swamy. This is nothing more than a cheap call centre trick and I am sure this was one of their collection agents trying their cheap trick on us. I checked my atm account after this call and my account seemed to be in perfect working conditions. The man pretending to be Mr. Kumar Swamy did not even seem educated enough to be uttering such nonesense let alone be the general manager of the Union Bank of India in Mumbai. Whenever we are provided with account details and passwords we are advised not to disclose this information to anyone. This sounds very much like a scam to me and I am extrememly unhappy with this behaviour. I would like these people to take proper action and not have some fake call centre agents calling me and asking me for authentication with their weak logics. This is pathetic on your behalf and an example of poor customer service, not simply poor customer service but to me it sounds like an attempt to commit fraud. I want some proper action to be taken against these fraudulent people. My previous complaint was against the Union Bank branch in Mount Abu. My Union Bank account number was [protected]. I provided my phone number in my previous complaint.