Union Bank Of India — bribe demanding by staffs

Address: Gautam Buddh Nagar, Uttar Pradesh, 201306

Website: Union Bank of India

Sir,
I am ashutosh kumar singh hereby complaining about the irrational behaviour during the file processing of car loan. As per the requirement all the documents/guarantor/references have been fournished. Referral calling/physical address verification by the same person (Mr. Pankaj bansal) has been done. During the visit in between the conversation mr. Pankaj bansal deliberately emphasized that party has to bear in all means as there is no other way and even in loan matters you cannot complain. As per the plan we have to collect the check on monday (28/08/2017) and also confirmed by mr. Pankaj bansal and bank manager both in the bank premises itself. I went to bank on monday they told collect your check/dd after lunch as i returned back from the bank after 10 minutes i received a call from mr. Pankaj bansal that loan approval will take another 20-25 days. Then i again visited bank to know the reason, then he said that my civil score is below 700 it is 693 which was known from the very first day.
Since i am banking with ubi since last 7.5 years (Salary account), i can't understand what the staffs (Bank manager and pankaj bansal) actually want to process my car loan file. If they are expecting a bribe then i am the wrong person.
Kindly look into the matter with each details.

Thanks and regards
Ashutosh kumar singh
A/c - [protected]
Customer id[protected]
Email id - [protected]@gmail.com
Mobile no-[protected]