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Union Bank Of India — Debit card not received since May 2022

Hi,
I opened a new account in March 2022 at Jeevan beema nagar branch, Bangalore
I returned my debit card in May 2022 as I wanted to apply for platinum personalized card.
The bank debited my account immediately for new card issue charges and it's July end and i never got the card. Now today customer service executive tells me that no card is issued on your account number.
What is this stupidity.
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