Union Bank Of India — deduct money

Address: Bahraich, Uttar Pradesh, 271903

I did transaction through upi android app, and it was debited 13th 10 2017. But not credited the money to my friends account. I have submitted online complaint via bank website, but not getting any response. Even i talked ten times to call center people. Once they told "you will get money within 48 hours" and second time they told "call center cam not help for case o[censored]pi transaction fails. And you have to submit complaint via app only."

In union bank upi app, there is a page of complaint status, but no option to submit complaint.

Then i send mail to [protected]@unionbank and [protected]@unionbankofindia.com on same day, now its over 4 days but not get a single response. Even, i have sent mail to [protected]@unionbankofindia.com with required app screenshots, but from them also not got a single response.

I have some urgency with money, hope you people can understand common man's problem. Else, i would have to twit to #pmo #rbi #unionbankofindia, will be my last option along with all attached proof.

Ac. No: [protected]
Amount: 25000.00 rs.
Datetime:[protected]
Contact mail id: [protected]@gmail.com
Mobile no: [protected]