[Resolved]  Union Bank Of India — grievance in regard to ATM card

Address: Ghaziabad, Uttar Pradesh

Myself, Prerna talwar d/o Deepti Talwar, who is a/c holder in your Nehru nagar, Ghaziabad branch with a/c no [protected] (ifsc code- UBINO544841) since last 10yrs. Sir first of all I want to bring into your notice that the behaviour of branch manager and one female staff was found not at all co-operative. We firstly went to your branch 10 -12 days back as we want a master card, we were told this card is not issued to all and then they again told us that you have to block this card first and then you can come after 3 days from the date your card was blocked. We went two days after the card ([protected]) was blocked, as I suppose 48hrs are enough for the process. The lady sitting just near to Manager's cabin first said that you cant be issued the card as they can issue only after 48hrs, but when I requested her, she said it can be issued, we filled up the International debit card form with all details and all necessary formalities were done. When we came back home, and opened the card we found the same card i.e your bank rupay debit card inside. Sir I just want to know what is the problem with the staff, are they not able to issue a simple master card to us or is it because of their carelessness that they again have issued the new RUPAY DEBIT CARD, which we don't want. The reason being this card is not acceptable in most of the online transactions. Now what is be done, please guide and take necessary action.