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Union Bank Of India — Payment is done but still settled is showing in cibil

Address: 7-51,SAIKRISHNANAGAR,KHAMMAM(R),TELANGANA-507003

My self syed Jafar. I Have taken home loan(Account No-[protected]) in your bank on Dt 09.12.2004 previous name on Andhra bank. Due to my financial Problems and my family circumstances not supported on that time to pay the loan amount. Under OTS Scheme i paid the total amount. .But
In my cibil The house loan is reflecting as settled .so I paid the total amount to your bank on 09.09.2021.I received the closure letter also .But in cibil It was showing as settled. I send many mails, but not received any Reply from bank end.So kindly Resolve the issue .
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I am not received any information or confirmation regarding this
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My complaint is still now in open .i did not get any information or even call till now
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