Union Bank Of India — query of loan

Address: 411037

Sir / madam,
Though we having current account in your bank. We just quiered about personal loan we were replied by manager that only bsnl employees n kendriya students can get loans. Though we are very old customers. We said nothing is mentioned about this in online but, we were just refused by answer that small amount of 2 lakhs is not possible. We said as requierment why should one can take more amount minimum 5 to 10 lacks. Kindly look at matter n suggest what should one can do when customer is in need