Union Bank Of India — refund of my amount

Dear sir/madam,
For your kind information on dated 29th and 30th june 2017 i had doing two transactions from my personal saving account for hotel booking from make my tripe of rupees 2779 and 1912. But for your technical problem this booking has been not done. About this matter i had complaint to your union bank of india customer care but still i have not received any refund. They giving me one resolution date but that date passed no action taken by them. Now nobody tells me how much time they will take to return my money. Please help me to get my amounts back.

Amount - 2779/-
Transaction date -29th jun 2017
Complaint date - 1st aug 2017
Resolution date -22th aug. 2017
Complaint number[protected]

Amount - 1912/-
Transaction date -30th jun 2017
Complaint date - 1st aug 2017
Resolution date -22th aug.
Complaint number[protected]

New complaint no has given by customer care[protected]

Name of bank and branch - union bank of india sejbahar raipur branch
Ifsc code of the branch - ubin[protected]th character is zero)
Name - ravi shankar pandey
Account number - [protected]

So, my humble request to kindly refund my amount as soon as possible.
All bank detail is attached here.

Thanks & regard's
Ravi shankar pandey
Raipur (C. G)