Union Bank Of India — rude behavior of bank employee

Address: Meerut, Uttar Pradesh, 250002

I am a student in philippines since my parents want to transfer money from union bank of india to my account in philippines and its a new procedure for them the employee there are so rude that they don't want to help instead they are asking for the details which is the responsibility of bank employee to fill. They are making us run again and again and not asking the required details and documents at once. I expect after this complaint there will be a change in their behavior else we need to take a strong step against the person.