Union Bank Of India — still not get the refund

Address: Khordha, Odisha, 751024

I have cancelled a train ticket on 18/10/2019, which i have made through union bank of india ru pay card.When i made call to the irctc call center, the concerned person told me that, refund has been done on 19/10/2019 through concerned bank(which payment was made), still 10 days passed but there is no refund.Please look after this matter
.
Transaction id: [protected]
refund amount: 3010.0
refund date: 19 oct 2019
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Union Bank of India customer support has been notified about the posted complaint.
 
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I was transferred mony from union bank of india cdm machine pattambi through card to card transfer rs 1940 .it was debited in my union bank of india account no [protected] namely nagendran on[protected]..but not credited to canarabank account no[protected].so please arrange to transfer or to refund it to ubi.

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