Union Bank Of India — Temporary blocked union rewards account

Respected sir/madam,
I kausik sarkar a customer o[censored]nion bank of India is facing way too much trouble from my bank. My account is named as:- Safanagar cs off and on shop and registered mobile number is [protected].
My union rewardz is blocked by the bank server from more than 3 months now and on calling them they are saying that nothing is on their hands.I am getting a lot of trouble for them I have almost close to 78000 reward points for my spends on debit card which is close to 18800 approx. My new expenditure points are not been credited and even now I can't login with my credentials.My user id is-[protected].On calling them they are just asking to wait and wait for more than 3 months now.And now I need the money which I had collected because of own expenditure on debit card o[censored]nion bank (gangarampur branch).
I also am expecting a compensation for the issue I faced for now more than 3 months and also the money i.e., 18800.