Union Bank Of India — transaction failed on 4th of december 2017.

Address: Lucknow, Uttar Pradesh, 226021

I did transaction through upi android app (Tez google app), and it was debited on 4th dec 2017 05:56 pm.
But not credited the money to my friends account. I have submitted online complaint via bank website, but not getting any response.
Even i talked twenty times to call center people of tez app, axis bank and union bank.
Always they told me "you will get money within 48 hours or three working days" and at the last they told "call center can not help for case o[censored]pi transaction fails. And you have to submit complaint via mail on"[protected]@unionbankofindia.com."
Then i send mail to [protected]@unionbankofindia.com on 29th dec 2017, now its over 20 days but i have not got a single response.
Now finally i want to say that today is 19th jan 2018 and my transaction failed on 4th dec 2017 its around more than 45 days and i did not get my money refund till now.

This is my request to you to send my money back, hope you can understand that now i am frustrated.
And if you will not give me a response then i don't have an option i would have to twit to #pmo #rbi #unionbankofindia, will be my last option along with all attached proof.

Amount: 501.00 rs.
Datetime:4th dec 2017
Contact mail id: [protected]@gmail.com
Mobile no: [protected]
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Union Bank of India customer support has been notified about the posted complaint.
Jan 25, 2018
Updated by Sadhana Maurya
Why i am not getting any response
 
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