United Colors Of Benetton — From past two months mailing the company and didn't get anything

Address: ADRESS: RJABAGH AISHA HOUSE , NEAR HUKUS BUKUS RESTAURANT ,SRINAGAR J&K

From
Past two months i have been mailing to the benetton company about the replacement of my benetton luggage which is under warranty, and i m not getting the replacement yet even after mailing the benetton team again and again . I wanted to question you is this what you get after shopping with Benetton? No response no replacement even after mailing thousand times ?
I ask the complete for my replacement of luggage as soon as possible
. Name : MOMIN FAROOQUE
STATE : KASHMIR
PIN CODE : 190008