Dear Sir/ma'am
I am a long time customer of your company and I was very upset when I recently purchased two shirts of your only to have it be defective. (Pics attached) While this is a first for me when dealing with your company, I am definitely not happy about it and would like you to handle this complaint swiftly.
Whenever I have purchased items from you in the past, I have received high-quality merchandise that I am proud to use. This time, however, I am appalled at the quality and I wonder how you could allow such a product to hit shelves at all.
I would hope that this is simply a one-time thing, as I do not want to believe that this company has gone downhill so quickly. All that I am asking, in this case, is to receive my money back, as I do not believe that this product was delivered to me as promised.
I am really not trying to be difficult, but it seems as though too many companies are now offering substandard products and expecting to get away with this. I, however, will not stand for spending my hard-earned money on an item, only to have it not only be defective but not even be the same item that I thought I was purchasing.
I really do not want to be rude, but the quality of this product is nowhere near what I would expect from a company like yours and I believe that this should be dealt with as soon as possible.
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