United India Insurance Company [UIIC] — medical insurance

Policy no:uiic ooo16940345. Medical bill claimed for rs.9626.00 on05.07.17. S
On 11.07.17 i got a message ffrom dm-fhptpa stating:your claim reimbursement for claim ref. Id 1556571 has been precessed and amount will be credited to to your bank account shortly.
Sir, more than one month and 18 days has gone, the bill has not yet credited to my a/c. Several time i contact the respective person at sbi jeevansudha buikding, kolkata and each time i have been informed that it will be credited shortly. The fact of non payment of medical bill to it's policy holder is the decay of credibality/faith to the the uiic. E
Please do the needful urgently.