United India Insurance Company [UIIC] — my name changed in group health policy by iba/cbi for retired officers.

My car accident claim is submitted on 2/8/2017 but claim not paid till date your branch Tonk Rajasthan. Policy no [protected]P[protected] issue date 4/1/2017

I am a retiree bank employee no 6051 from standard chartered bank policy no [protected]p[protected]. I have taken domicialiary benefit paying extra premia. Around 10th feb 18 i have submitted my domiciliary treatment claim for rs.12088 around 11th feb 18. After many days safeway tpa advised that they need govt issued photo id to process the claim. I submitted this three time to them. I kept following up the matter without any success. Last week they asked some prescriptions/bills etc and the same were provided on the same day. In fact all these documents are already with the claim submitted by me. Till date there is no comeback from safeway tpa. My wife's hospitalisation bill reimbursement claim is also pending from around the same date. I used to get the claim settled within two weeks by the earlier tpa.