United India Insurance Company [UIIC] — non settlement of claim

Address: New Delhi, Delhi, 110024

This is with reference to my individual health insurance policy vide policy no. [protected]p[protected], period 1st april 2017 to 31st march 2018.in this regard, i would like to mention that i had initiated a claim vide claim no.[protected] against my hospitalisation for hernia surgery.

It is deeply regretted to say that the company has been very kind enough to not pay my claim amount even after 3 months of my surgery and claim submission. Even after several follow ups, all i get to hear is "in process". Through this email, i wanted to put forth my angst of having associated with uiic for more than 20 years and this is the price that i have to pay even after all the premiums have been paid in time in full. I cant understand where is my fault in the goofups between uiic and their third part agent-hitpa, why should the customer suffer.

I want to raise an official complaint against the company for the mentioned reasons, and claim the settlement along with penal amount as well as interest.