Uttamvastra.com — Order has not been delivered after 12 dayz.

Noor$

from Gagret, Himachal Pradesh

May 13, 2016

Address: Surat, Gujarat, 302019

Website: Uttamvastra.com

Helo, i placed an order on 1 may 2016 with an order number 102413. Since then i am tracking my order but there is no clue. On website i am hardly getting any information about my placed order. It is written over there that order status is complete but no dispatched date no estimated arrival date nothing is mentioned over there. Neither i got any emails regarding whether the order has been dispatched or still on hold. I mean its high time now more than 10 days. Please update me as soon as possible. Also hire some efficient people for ur website it needs a lot of improvement. Thank you

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Uttam Vastra Customer Care

from Surat, Gujarat

May 15, 2016

Verified Support

Dear Noor,

We understand your concern for your recent order delivery and apologize for the delay.

On checking our records, I see that your product for Order: 102413 was out of stock due to which there was a delay to get it delivered at your doorstep.

However, I would like to assure you that we have received stocks and your product : "BLACK COLOR EMBROIDERY SUIT" will be dispatched by tomorrow to reach your address as soon as possible.

As we have recently upgraded to our new website, we are working on it to make it more user friendly and appreciate yor feedback which will help us improve.

You will also be informed about your product dispatch and will receive a call from courier boy before getting it delivered at your address.

We appreciate your time and business with us.

Thanks & Regards

Uttamvastra Support Team