[Resolved] Uttamvastra.com — Payment has been deducted but no update on product.

Vanita Basetty

from Mumbai, Maharashtra

Dec 16, 2015

Address: 400027

Website: uttamvastra.com

My order no. is 53376 placed on 1st December 2015. As per your site my order is pending due to payment. But I have done payment via HDFC BANK debit card on the time of placing order.& payment has already been deducted from my account. Now i am at this stage where my payment has been deducted but order not proceed. This is my first shopping at UTTAM VASTRA.

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Complaint marked as Resolved

Uttam Vastra customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2015

Uttam Vastra Customer Care's response Dear Vanita,

Your Order No.53376. You are given a Order on 1st Dec-2015 but you are not follow the correct steps. That is the

reason your payment was show on pending on our Dashboard. Your Order 53376 (Khantil Ayesha Takia Blue

Heavy Embroidery Neck Salwar Kameez) dispatched by our Purchase Dept.

In future we are sure you did'n get any query by Uttam Vastra.

Thanks for the online shopping on Uttam Vastra.

Thank You...

Regards,
Uttam Vatra

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Uttam Vastra Customer Care

from Surat, Gujarat

Dec 18, 2015

Verified Support

Best Review

Dear Vanita,

Your Order No.53376. You are given a Order on 1st Dec-2015 but you are not follow the correct steps. That is the

reason your payment was show on pending on our Dashboard. Your Order 53376 (Khantil Ayesha Takia Blue

Heavy Embroidery Neck Salwar Kameez) dispatched by our Purchase Dept.

In future we are sure you did'n get any query by Uttam Vastra.

Thanks for the online shopping on Uttam Vastra.

Thank You...

Regards,
Uttam Vatra