Comments
Dear Abdul,
I think it's your company's basic policy to speak lies. I never wanted
to ship back the product myself, plz carefully read my mail your
support staff told me that reverse pick up facility has been withdrawn
and I need to ship back product. I challenge you to hear the call
records and you will come to know what's the actual truth.
Regarding your magnanimous offer of Rs. 100/- gift voucher I can
only appreciate your optimism that you still think that I will
purchase rags from your portal. You people have lost a customer and
I'll also ensure that your company does not take gullible public for a
ride in future so easily. I've already started a campaign against
your company and I'll take all necessary steps to teach you people a
lesson in customer service
I think it's your company's basic policy to speak lies. I never wanted
to ship back the product myself, plz carefully read my mail your
support staff told me that reverse pick up facility has been withdrawn
and I need to ship back product. I challenge you to hear the call
records and you will come to know what's the actual truth.
Regarding your magnanimous offer of Rs. 100/- gift voucher I can
only appreciate your optimism that you still think that I will
purchase rags from your portal. You people have lost a customer and
I'll also ensure that your company does not take gullible public for a
ride in future so easily. I've already started a campaign against
your company and I'll take all necessary steps to teach you people a
lesson in customer service
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53%
Complaints
405
Pending
162
Resolved
174
I apologize for your recent experience with Uttamvastra regarding refund for your order id : 239251.
We have checked your query in regards to the refund issued for returning the product to Uttamvastra for material issue.
We have tried to pickup your order from your address via Aramex Courier but the attempt was unsuccessful. To avoid further delay, you decided to send us the order yourself.
In cases like these, as per our policy, we offer you a maximum of 100/- refund for shipping charges to return your product to Uttamvastra. (It totally depends on how you return - normal post / courier etc)
As you have incurred charges of Rs. 270 in total to return your product, We have issued a refund of Rs. 100 as per our company policy.
For the inconvenience caused, I can issue a Coupon of Rs.100 which you can use to make any future purchases from our website: www.uttamvastra.com (within 3 months from the date of issue)
If you agree to accept the coupon, please reply on [protected]@uttamvastra.in or [protected]@uttamvastra.com so that we can issue the coupon.
Thanking you for your time and understanding.
Regards,
Uttamvastra Support Team