[Resolved] Uttamvastra.com — Worst return policy

RamyaSelvan

from Noida, Uttar Pradesh

Dec 12, 2015

Address: 560037

Website: uttamvastra.com/product-category/retail/lehenga-choli

I purchased a Lehenga on 12/08/2015( Order No: 60896) and I was not at all satisfied with the material as it looked totally different from the one which has been put up on the website. So, I decided to return it. I think a school going kid has designed the site, it is horrible and not user friendly. I ended up calling the Customer Care, and they were totally irresponsible. I have dropped an email to all the Id's related to Uttam Vastra, but I haven't got any reply until now. Please do not buy any product from Uttam Vastra. I need my money back. Kindly process it at the earliest.

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Complaint marked as Resolved

Uttam Vastra customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2015

Uttam Vastra Customer Care's response Hello Ramya,

Apologize, regarding Your Order No: 60896 (Lehenga). We arr get your mail on[protected] and we are immediate response on[protected] by our Customer Support Executive Please check it. After one you fill-up the details regarding return process on same day. We are response your mail on[protected]. We are clearly mention the all details like Your Request No: UTVA11102 and your refundable amount you will received 6-7 working days. If you have any question please contact-"[protected]@uttamvastra.com".

Please find attachment for Communication by Email.

Your refundable amount is on process you will get within 2-3 working days.

Thank for the online shopping on UttamVastra.

Regards,

Uttamvastra Team,