Uttar Pradesh Power Corporation [UPPCL] — Electricity cut- havelock road, Yojana Bhawan area

There has been electricity cut in havelock road, yojna bhawan area since 11:15 AM, on 20th June. My complaint no under UPPCL is MV[protected] . Last night on 19th June there was also power cut for long hours.
The UPPCL team over the phone is saying that around 3:15 PM the light will come, for 4 hours the power supply will be cut. State us the reasons for power cut for such long hours. What will the citizens do in such weather with electricity cut for 4 hrs without relevant reasons for such long power failure.