Uttar Pradesh State Road Transport Corporation [Upsrtc] — Complaint regarding ticket booking and cancellation of bus without prior intimation and request for refund

Address: aligarhamu16@gmail.com

Dear UPSRTC Customer Service,

I am writing to express my deep dissatisfaction and disappointment with the recent experience I had with your company. On 27 June 2023, I booked a bus ticket through your online booking platform for a journey from Kaushambi to Gola Gokarnnath scheduled for 27 June 2023 at 22:45. However, to my utter dismay, I discovered that the bus was canceled without any prior intimation or notification from UPSRTC.

This incident has caused significant inconvenience and inconvenience to me and my travel plans. I had made the necessary arrangements and adjustments in my schedule to accommodate this journey, and the sudden cancellation without any information has not only disrupted my plans but also resulted in financial loss. Moreover, the lack of communication from UPSRTC regarding the cancellation has raised serious concerns about the reliability and professionalism of your services.

Considering the inconvenience caused, I request a full refund of the ticket fare, as I did not receive the service that was promised to me. It is essential for UPSRTC to uphold a high standard of customer service and maintain transparent communication with its passengers. Failing to inform passengers about cancellations demonstrates a lack of respect for their time, money, and trust in your services.

I kindly request you to take immediate action to rectify this situation. I expect a prompt response to this complaint and a resolution that includes the following:

1.A full refund of the ticket fare, including any additional charges or fees associated with the booking.
2.An explanation for the lack of prior intimation regarding the cancellation and assurances that such incidents will not occur in the future.
3. Improved communication protocols to ensure that passengers are promptly informed about any changes or cancellations to their bookings.
I would like to remind you that as a customer, I have the right to receive the service I paid for, and it is the responsibility o[censored]PSRTC to honor its commitments. Failing to address this issue adequately may lead me to consider alternative courses of action to protect my rights as a consumer.

Booking details for your reference.
Booking ID : 00000001FA23
Transaction ID: BUS_129571_[protected]
Please acknowledge the receipt of this complaint and provide a timeline for resolution. I expect a response within [reasonable time frame] to avoid any further escalation of this matter.

Thank you for your immediate attention to this matter. I trust that UPSRTC will take the necessary steps to rectify the situation promptly and provide a satisfactory resolution.
Yours sincerely,
Ismail