Uttar Pradesh State Road Transport Corporation [UPSRTC]

[Resolved] Uttar Pradesh State Road Transport Corporation [Upsrtc] — Refund amount not credited

Joshi@0208

from Indirapuram, Uttar Pradesh

Apr 29, 2022

Website: www.upsrtc.com

I booked ticket on 13th of April from anand vihar to Haldwani. Journey date is 14th of April. I made payment from UPI via paytm. So what happened is, the amount of Rs.613 successfully debited from my account but I didn’t get any information about my ticket. After that I called customer care they said we’ll refund your amount, you have to send mail on online.[protected]@upsrtc.com this mail id with all the details like transaction id and screenshot of transaction and I did the same. Got reply from support team on 14th of April that I’ll get my refund in 3-7 working days. So, I waited for 7 working days and didn’t get my refund after that I’ve soo many mails to support team they are not replying. Now I am here. I am attaching screenshot of transaction.
UPI ref number for the payment is[protected].

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May 14, 2022

Complaint marked as Resolved

Though it took them a whole month to refund my amount, I still appreciate them for the refund

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

May 02, 2022

Updated by Joshi@0208 It’s been 3 days Upsrtc got notified about my complaint but still I couldn’t get any update or refund

May 06, 2022

Updated by Joshi@0208 Still no update from Upsrtc

May 11, 2022