Uttar Pradesh State Road Transport Corporation [Upsrtc] — Refund not received

I have mailed, contacted UPSRTC customer care for my refund but haven’t recieved any revert back from them on any platform. I was debited Rs. 1268 on 11/6/22 for a bus ticket to haridwar which was never booked by them. I checked with the team they said I will get a return in 3 days, now it’s approx a month and I still haven’t recieved any refund. I again checked with the customer care team “Neelima” someone she behaved rudely I recived a reply that we don’t have such information. I asked for an alternate number for the information on my refund she hung up the call. I have attached a photo of my transaction.
Hope you can help!

Regards
Vedant Chawla