| Address: Ernakulam, Kerala, 682028 | | Website: www.vguard.in/home/contact-us |
I had purchased a v guard stabilizer model no-vm 300 on 16.05.2016 for my washing machine/microwave/treadmill with 3 years’ warranty. From the beginning the stabilizer is faulty.
I had facing the following problems with this stabilizer-
When the input voltage is 150v-160v then i only receive output of 160v-164v. As a result i am unable to use the washing machine/microwave/treadmill because minimum voltage require for these appliances is not below 200volt.
As per the features of vm300 (Which is written in the packet of vm300/official website of v guard/warranty card) it is appropriate for washing machine/microwave/treadmill and can be use from input of 150v. But local service centre at durgapur inform me through phone that if voltage is 150v then the output will be 160v. Due to this faulty vm 300 stabilizer i am unable to use my washing machine/ microwave/ treadmill as the output voltage is only around 160v this is totally a misselling of a product, unfair trade practice.
I had lodged several complain to v guard. But without any solution of my complaint service request no[protected]Dt.02.08.2016) &[protected]Dt.04.08.2016), is closed. I got call from durgapur v guard service centre and they told me that they cannot do anything for this problem. Then i again email to v guard head office at kochi, kerala. Then i got a phone call from mr. Sudhakar (Ph no-[protected]) an engineer of v guard kolkata office and he told me that the stabilizer not work when the voltage is 150v-190v, it only increase 2% voltage so they decided to change it with vwr 400 and i have to again pay (Rs.3000.00) for the new stabilizer. It is very much disappointing, totally deficiency of service & unfair trade practice.
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