V-Guard Industries — Not responding to the complaint registered.

Address: Kozhikode, Kerala, 673317

Sr[protected]
We have a v-guard inverter (Du 800 plus). It is not working now. It is showing red lights on the buttons named backup, overload and low battery. I made a complaint on[protected].
Our complaint has not yet been responded to although there was a message saying that our issue would be addressed in 48 hours. Our complaint is that your customer service is poor. We have a broken inverter in our home which should have been fixed by your servicemen by 48 hours. But your company has not yet fulfilled its responsibility to check and repair our machine.