V-Guard Industries — service complaint not resolved after 1 week

I have complaint about my water heater as on 14th nov 2017, the sr[protected] is registered but till date my issue has not resolved. Please take this on priority and resolve the issue. I have made the same complaint 7-8 times previously but no concrete solution received from technical end. This complaint was made several times for the same problem auto cut of power in water heater. I have requested for replacement of my water heater as the existing water heater has problem. Can you look my previous complaints made for the same problem. Please resolve the issue at your earliest.