Vacations Gateway — Cheated me by making false promises

Address: Hyderabad, Andhra Pradesh

Respected, I am Madhusudhana Rao. I booked a package from vacation gateways for an amount of Rs. 7, 799 on may 14th and i made the payment through HDFC credit card( enclosed the details below). They promised a special gift of Dell Laptop and convinced me and gave me their personal numbers also.They told me that i will get the gift with in 15 working days. But already 3 months over, nothing happened. I called them hundreds of times. Some times they answered my call and used to say some silly reason and asked me for some more time. Some times when i call, they arranged revert call and some new person used to talk to me and again say some other reason and asked me for some more time for either refund of my money or to my gift (Dell Laptop).The executives are well trained to convince customers and cheating them. Since two weeks they are not answering my phone calls.I mailed to their online customer support also, but they are also not responding. After all these days, i realized that this is a fraud company. So i don't want to plan my trip depending on them. So please help me to get my money back and file a cheating case against this company and the executives whose details are Mr. Prakash and Mr.Rishabh. Their mobile numbers are [protected] and [protected]. The payment confirmation mail details: Dear Customer, Thanks for making the payment towards Vacations Gateway, We have received your Payment which is made by Credit Card worth Rs 7799/- Please note down your transaction id for your future reference : SDL00020388 Further, we would also like to inform you that, we will update you the status through your e-mail id. We value your association with vacations gateway and thank you for your patronage & co-operation. For any further query or assistance, please feel free to write us on [protected]@vacationsgateway.com.co We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response. Please note our new customer care number is now –+[protected]:30 am to 6:30 pm - Mon to Fri) Thanks & Regards,[protected][protected] Online Support(Vacations Gateway) www.vacationsgateway.co The address of this company is Address: Vacations Gateway Naya Baans 5th Floor, Bhagwan Sahai Tower, Sector-15, Noida ? 201301 Phone No +[protected] +[protected] Mailing address: [protected]@vacationsgateway.com.co So please help me to get my money back and file a cheating case against this company and the executives. My Contact number: [protected] My mail ID: madhu.[protected]@gmail.com REGARDS, Madhu