Vacations Gateway — Not refunding amount of holiday package

vyas138

from Chennai, Tamil Nadu

Jun 14, 2016

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.vacationsgateway.co

Dear sir / madam,

I have taken an holiday package from vacation gateway company which books hotels on behalf o[censored]s. I have taken a package with an facility for a couple for 5 days and 4 nights for rs. 7799/- for a period of 1 year on 30th may 2015. I have twice given the booking form and given all the details well in advance for my booking but i have not received proper feedback and instead of following up very continuously then also no proper feedback. Then after talking with there customer care also no proper feedback. Then after i have given mail for refund of my amount with i have paid for taking this package, only i have received a mail stating that your concern have been forwarded to the complaint depart and they will revert back to you soon. I have mailed them for refund of the amount on 7th april 2016. Till yet no concern dept has been reverted back to me.

Today also i have called and the same reply have been received and after talking to the customer care (Ms. Prachi, ms. Priya and mr. Arun sharma etc.) today also i have received a mail our concern dept will get back to you kindly wait. Till now i have exchanged more than 50 mails but no use.

Its really shocking after waiting for more than a month still no status, when i will get back my money.

Company address
C-56/5 mantec building 1st floor, sector - 62, gautam budh nagar district
Noida, gautam buddh nagar district, uttar pradesh, india - 201301

Please help.

Thanks

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Comments

Vacations Gateway Customer Care

from Indore, Madhya Pradesh

Jun 15, 2016

Verified Support

Dear sir,
Greeting of the day!!
As per your complain we would like to inform you that we provide our services for one year from date of purchase and now your package has been expired .
So kindly request you to do not raise any kind of dispute against our company.
Hope you will do the needful.

vyas138

from Chennai, Tamil Nadu

Jun 15, 2016

Dear Sir/Madam,

I have asked for refund of my amount well in advance that is before expiring of 1 year.

I have all the mails which i have send to your customer care dept. And always ur mail comes our complaint dept. Will get back to u.

Request you to kindly check at your end and revert back with a positive response.

Thanks

vyas138

from Chennai, Tamil Nadu

Jun 20, 2016

Please give comment on my previous complaint given with u done on 15th june 2016.

Dear Sir/Madam,

I have asked for refund of my amount well in advance that is before expiring of 1 year.

I have all the mails which i have send to your customer care dept. And always ur mail comes our complaint dept. Will get back to u.

Request you to kindly check at your end and revert back with a positive response.

Thanks

Vacations Gateway Customer Care

from Indore, Madhya Pradesh

Jun 22, 2016

Verified Support

vyas138

from Chennai, Tamil Nadu

Jun 22, 2016

Dear Sir/ Madam,

Let me tell you. I have raised my concern for refund of my amount before expiry. Therefore request you to kindly refund my amount.

Thanks

Shailesh Gawande

from Pune, Maharashtra

Jun 26, 2016

Mr.vyas

This company is totally fraud, so they will not give you any service or money refund.I am also sufferer but I get my total amount from them.this company do fraud with me 1yr back.those peoples are hopeless straight way they will not respond you .if you want any advise call me I will give you the idea to get rid from these .

[protected]

abihagarwal

from Jaipur, Rajasthan

Mar 22, 2017

This is a big fraud to me company Vacation gateway.Their executive called us and give promotional offer to customer and cheat us by fake commitment of delivering Gift like Laptop, Camera, Mobile etc and get payment for tour package of 4N/5D.Their executive also told to us not to say any gift commitment while we receive any further call from company conformation department.But this is special scheme of company you will 100% get Blackbarry mobile committed gift said by company executive. This is cheating to we all, I was paid 7799 for holiday package because he was promised to give a gift of blackbarry mobile.He told you are a lucky winner through gateway and eligible for gift mobile.I was booked before but till now they are not sending the gift and saying there was no scheme like this.I received only that holiday voucher.May be it will also fraud. I am going to lounge complain with local police, Cyber crime, company act policy and also in Ministry of Consumers affair.if you are not send my gift and full file your commitment . My Transition ID is SDL00048803 & Customer ID - VGTX00003011 I recived mail only your Invoice Vaction gateway. From ABHISHEK AGARWAL mob [protected]