Van Technologies — pan card applied but not received till date -3 months

Address: 110029

Website: onlinepancard.in/apply-for/online-pancard

I applied for pan, filled in online application and paid the fees rs 399.
But i am not able to download the form for printing.
There is no customer code provided to me. My phone no. Provided is also not recognised by you although you are sending messages in the same no.
The application details are as follows :
Name : palak shukla
Order id : opc380709
Transaction id [protected]
Payment id [protected]
Amount 399