Vibecrafts — Table Lamp

I ordered Table lamp from VibeCrafts (online) on 6 Jan 24 for 3499 Rs. Order received on 12 Jan 24. Bit product finishing and quality was not good, so on the same day I wrote email and also messaged on watsapp number for pick up and refund or replacement.
Once, call cam from their customer care and the lady said she will arrange pick up. Till date (9 Feb 24) pick up has not arrived and no one is responding to mails sent to their support team for refund.
I want them to take back the product and refund my money.
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