Vibes Healthcare — misrepresentation of service and took payment without service

Address: Kolkata, West Bengal, 700028

Hi i m a regular customer of vibes rashbehari branch. My name tanusree bhowmick chakraborty but my experience with vibes is horrible.in an evening i went vibes before 4 or 5 months one of my know employee of vibes (Named deepa) told me to take a serial hair spa session which can make my hair smooth which monthly cost around rs 3800, so i agree to took it and haven't confirmed any thing from my end, just to check how the spa session would work i took 2 sessions and on the 1st day i told to deepa that after confirmation only you process. So she took my adhar card number and got a sign in a feedback form. And she told me that 'mam i will making things easy for further proceduers'. But they process the finance part with capital float in that evening only without my knowledge and misguided me (May be they have some sales target).
After 2 sessions and lack of times and also poor service which took only 20 mnts which worth rs 3800 (Actually huge amount) i discountinue the service. Even after that whole story i went there 2 or 3 times and they don't brother me to informed me that my loan has started and i have to pay every month 3800 with out taking services. Also they provide wrong number and mail id to capital float after given all information in very 1st day in there feed back form. So capital float could not able to reach to me.
So, i received a loan repayment letter from cf which i also informed the same to vibes rashbehari branch. But they forced me to take different service but vibes took entire amount from capital float which was very unethical practice for a regular customer side.
I told to vibes rashbehari that you take 2 services charge from me if you want i can give you extra money and refund me the balance amount so i can paid to capital float.
I have not taken the services and vibes took entire payment which is made me feel very disappointed. So i will not take any further service or product from vibes and also i will suggest my know person to do not go vibes who makes miscomitments with client s. And vibes unethical activity has effected my civil score.

Kindly refund my balance amount which service i have not taken.
Or settled all the issues with capital float.

I am attaching the feedback form copy and session which has signed by me.

Please note my number [protected] and [protected].
Tanusree