Vibes Healthcare — not fulfilling the commitment

Jayanti Singh

from Bengaluru, Karnataka

Nov 30, 2017

Address: Bangalore, Karnataka

Website: vibes.in/center-koramangla.html

Sir/madam,
I have not even getting the response from the service provider now!
Pls help me.
Regards.
Jayanti singh
From: "jayanti singh"
Date: 22-nov-2017 7:24 pm
Subject: my concerns about my lifetime offer validity
To:
Cc:

To the centre incharge,
Vibes, koramangala,

Hi, this is jayanti singh and i m alomost a regular customer visiting your branch since 2013 for laser treatment for my facial hair removal.
Way back in 2013, when i decided to go with your service, ms. Reena (Who was in charge for the centre that time) explained me the lifetime service scheme and convinced me to take the offer paying an amount of around 20k (See the receipt attached with the offer details as well).
That time i was informed that the service validity will b unlimited and i can use it as and when it is required. I trusted the promise made by her (As the bill says the same too) and paid the amount.
Though i never needed to avail treatment frequently, still i continued getting it till my last visit in september 2017. This time i was informed by the centre incharge that there are no such offer which can be availed by me any further. I was shocked to hear it rather in a very rude manner.
As u can find from the attached receipt that i actually can't b denied from further services, i would like to know from vibes how can they ask me to stop providing the service.

I believe i will get a clarification for my doubts and a proper reply from you.

Please let me know if you need anything else from me on the same, as based on your reply i need to decide my further action.

Regards,

Ms. Jayanti singh

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Vibes Healthcare customer support has been notified about the posted complaint.

Nov 30, 2017

Updated by Jayanti Singh These guys have not been responding now!! Pls have look of the life- time service package receipt attached. This is very unfair and unethical.

Dec 02, 2017

Updated by Jayanti Singh Got a reply atleast from the person concerned. Here it is:
On 27-Nov-2017 5:12 PM, "Shivani" <[protected]@vibes.co.in> wrote:
Dear Jayanti,

Referring to the mail below, unlimited sessions means 19 in total.

Thanks & Regards,

Vibes_LOGO_profile

In reply i have written as:
Date: 02-Dec-2017 1:31 PM
Subject: RE: My concerns about my lifetime offer validity
To: "Shivani" <[protected]@vibes.co.in>
Cc:

Hi Shivani,

There r two points here,
1. It's not mentioned anywhere in the receipt nor any brochure given to me.

2. Even though if you deny that, I hv not used the whole 19 session as I visit the salon only once in four months as that had been sufficient for me.

In that case I believe I still have few sessions to avail.

Please let me know in case of otherwise.

Ms. Jayanti Singh

Dec 02, 2017

Updated by Jayanti Singh Justification is still pending! Complete breach of trust and agreement.