Vibes Healthcare — Vibes i want my refund

h2s@tmkc

from Tirupati, Andhra Pradesh

Aug 2, 2016

Address: Hyderabad, Andhra Pradesh, 500032

On 31st july 2016 i got a call from vibes gachibowli stating that i have been selected for free consultation and am eligible for 50% discount on any of their services. I was asked to come down for consultation if possible. I went down to their clinic to know about it. On going there itself i had informed that i didnt know anything about their clinic and am depending on the information they give me. Insted of telling about their services and explaining their policies they asked me to take up weight gain and laser. However i was unwilling to take up any of it and asked for tan peeling insted. They explained me the treatment proceedure and then manipulated me to get spot registration done. At first as soon as i opend my wallet and gave my card they got ready to swipe rs.10000. When i said it had only rs.8000 they were ready to swipe that amount and when i said i cannot pay 8000 altogether they came down to 5000 and finally when i said that i needed to talk to my parents and friends before taking up the treatment they said atleast pay rs. 3000 to block the offer and take atleast 2 sittings if i didnt want to go through the whole treatment.
Please make a note that through out this process there was no mention about their policies anywhere.
They have not even given any gaurentee of the results
They have never ever made me sign any kind of form. Usually any dermatalogist or cosmetologist should take an informed consent of the client, in which he should mention all the details of the treatment and the payment for the same and also the policies of the organisation
Since the payment was by card all i have is the customer's copy and some kind of card. They didnt even give the bill.
And the most of all they neither told me about their non-refund policy while i was giving the money to just "block the offer". Nor did they give the time to make a decision.
Had they told me that they wouldnt refund the money i wouldnt have paid that day.
Please bear in mind that you are liable to be sued under consumer protection act and i can sue you for the same because i have enoung evidence on the same issue. You have played a similar trick with other people as well. They are all in my network and contact.

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Comments

Sachidananda Kamath

from Bengaluru, Karnataka

Feb 3, 2017

Respected Sir,

I had personal visited your and requested to take necessary action on above cited subject and refused to make full payment.

Hence Vibes healthcare Ltd, jayanagar, Bangalore had not given any service and refused to make my payment back due to medical background mentioned in previous email. Thus Vibes healthcare had cheated and made me great damage, loss.

Hence please pass benchmark order and protect the consumer welfare as never collect any advance payment without any service provided issuesing any bill ?
1.Please tell me, where consumer need to go and challenge it ?
2. This type of fraud need to stop ? This will create mental tension to any customer and what is utility to comman man ?
3. I had followed up for last 4.5 - 5 months with Vibes healthcare Ltd. Corporate office, but no use and attached email ?
4. Arti Kohli is not clear about her statement stated as once stated service tax will be less and after my complaint how you can collect service tax as no service rendered to me ? Later informed 10 Percentage as administrative charge etc ?
5. They render laser treatment with any Doctor and kindly verify that smt. Chetali have done MBBS. As she told me myself is Doctor ?
6. Please verify clearly before booking hair transplantation need to verify all their precheck with their experts ? This was done by smt. Chetali and when Doctor rejected due to medical background, what is my mistake here !
7. All the mistake need to punishable to Vibes healthcare Ltd. As Vibes healthcare running business since long time need to check before booking ?
8. As per consumer rights need to provide rate display and rates must be controlled by regulating authority as comman across Bangalore and avoid exploiting comman man?
9. When Doctor Chetali got updated from CI hair studio as not possible to undergo hair transplantation immediately Vibes healthcare Ltd, jayanagar need to settlement with out any delay my payment ? What service provided to customer ? Why you are holding my payment ?
10. Consumer rights must be reserved from cheating common man ?
11. Vibes healthcare is not controlled by KPME Act and not registered under ?
12. Who is authorised to provide lawful order ? This must be never happen again in future days and to expose to media like Tv9, Suvrna TV, newspaper etc.

I have already registered under consumer Helpline docket number 85053 and their gudiance is followed. Please provide valuable order need to be benchmark & remarkable to protection the consumer rights.

jyti

from Kolkata, West Bengal

Nov 26, 2017

I went to vibes southern avenue kolkata on 21st Oct for my hairspa and facial..the person deepa done facial and was successful in washing my brain.and I agree to pay 17k for my advanced 3 sittings of hair removal ..My concern is that I agreed cos they mention that once I wil tk the treatment thn nly I nd to pay emis...and.aftr 1 mnth I m getting to know that my emiwill be deducted from 5th dec..Bdw between these days I didn't got any messages about deduction of emi..Though I didn't took the services from then I need to pay emi n need to take the services from them...I had a conversation with 'll of them, , no solution..I just requst the vibes group to look aftr the matter and pay my refund to capital float..
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sneha.shastri

from Bengaluru, Karnataka

Oct 7, 2018

This happened to me too. I went because i got call from them for consultation. I went to Jayanagar branch. Ms Bernali is the manager there and Ms Jayasudha is the lady who contacted. I went there for hair fall issue. Then i was told to go for some PRP and stem cell therapy and make payment they even arranged for corporate float for loan. I was never told about no refund policy. I was told i will have a trial laser comb after washing my hair. The service was pathetic even after i said i have treated hair, after sudha said condition well the hair dresser washed with some harsh shampoo twice, no conditioner and also used the high heat to blow dry. I got scared of the service they gave and went back home and checked the review and messaged both these ladies that i dont want to go ahead with anything there and i want my refund. Quickly i get calls and messages i should meet the doctor and then decide. Nothing about no refund is mentioned here also. They call me to come to their center again and again to see the doctor. I mentioned to them clearly i will choose ayurveda and i wont be going for this. Now they tell me it isnt possible to refund. These frauds should be sent to jail. Commerce minister should take some action. I will be filing a case in consumer forum if my money is not refunded.
I have proof of the messages.