Vijay Sales — videocon led tv

Address: chawl no 34 room no 268 sancraman shibir naidu colony pantnagar east 75, Mumbai City, Maharashtra, 400078

Dear sir,

We have purchase videocon uhd led tv from your bhandup shop against your bill no. 119-q-sft495 dt. 08.02.19 with 3 years complete warranty.

We always purchase all electronics product from your ghatkopar west branch from last 10-12 years. And we are very satisfied with your staff and product services (Especially with you ghatkopar west branch).

But first time we purchase videocon tv from your bhandup shop due to that time ghatkopar branch shift to r-city branch and no display more product in that shop.

So from last 3-4 months our videocon led tv not working properly (One horizontal stick mark on our tv and both part in different colour) and before 20 days our tv total black only voice playing) many time we call to your shop for register complaint for the same, but your assistance says above product not in warranty period she says we give only one year warranty of the above product. Also she's saying videocon company closed so we are not responsible for that.

I personally going to you bhandup shop on dt. _ and register complaint for the above (Complaint no. _) and your representative says sending our technician within 4-5 days to resolve above problem but till 12-nov no any technician will come from your side, so again i going to your shop and asking for the same.

Your representative say's your product not in warranty, he says your product gives you only one year warranty and our person will inform you before purchasing this product also he say's videocon company shutting down so we are not responsible.

1st of all nobody informed me as only 1 year warranty of the above product also not receive any 1 year warranty papers from your side. I don't give any objection for that because we are trust your service and already purchased many electronics product from your shop.

2nd point your sales person force to me that time for purchasing the above product due to they give 3 years complete warranty and clearly mention on tv sticker.

We again and again request to you please register our complaint and solve the above problem immediately because we have purchase videocon tv from you not direct from company, so you are liable for this issue.

Otherwise give reply in writing, "we are not responsible if company shutting down, also stick warranty sticker mention on product only for attract customer no meaning of sticker"

We hove solve our issue immediately.

Regards / dinesh karawade
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    +91 22 6622 7722
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    1st Foor, The Hub Mall, Nirlon Compound, Western Express Highway, Goregaon East, Mumbai, Maharashtra, India - 400063
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