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Vijaya Bank — for the problem of refund from amazon service

We have order an Lenovo tablet from Amazon service and for the issue of the covid19 the order has been cancelled but we didn't get the refund amount. We already contact to the Amazon customer care executive and they convey to contact the bank.already amazon had reflected amount and I got mail.its 20 days ago the message had came .tillnow the I dint get any credited amount to my account please do the needful
Refund reference number:7DJXC7YK0000K78NQT7P
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