Vijaya Bank — gold loan renewal details

Address: 521225

Today (4 march 2018) my mom went for the gold loan renewal to vijaya bank gollapudi branch krishna district ap... There we experienced a really worst behaviour from a clerks (Dont know d names. But he and she don't know how to behave).. My mother asked clerk to tell about interest rete he just started talkin in a high voice, don't u know evry thing like last year only in a rude way seemed he was too frustrated.. He started puttin his anger his tensions and frustrations on us.. My mother was an uneducated so she asked them to explain the detail of interest rate etc. On mobile to me. As iam staying in hyderabad. I asked him y so much interest, u people told us 33 paise but now u r charging high rate. Then he send my mom to another clerk (She is a lady) my mom asked her to speak over a mobile to me. I asked her y ur charging high rate of interest the she replied ur loan time got over then i told her one loan is with in time so, then she told me go and asked ur mother about interest rates. I told her she don't know any thing that's y iam asking the details and told her she is a senior citizen if she don't understanding then can u people explained in a slow manner last year also u people did same thing can u both behave properly.. Meantime she went near the branch manager of that bank after some time manager called my mom and first he shouted i[censored]r doughter wants details come hear then she will ask (If i have a chance to go there y i 'll send to my mom their to here their rudeness) after some time manager explained the details and solved the problem... So we are planning to transfer the our gold loan to any other bank except vijaya bank... We are hurted psychlogically very much from this incidence... I want to tell here that vijaya bank has to remove such kind of creeps when ever they notice strictly... Everything in this bank is so so so slow... Its a nationalised bank just for name... Even local co operative banks are faster than vijaya bank and behaviour was also good... The work pressures are being poured on the customers they dont have patience they dont have respect they treat customers like beggars... Actually we the customers are responcible for their salaries their life they should keep it in their mind.. Hope big officials of this bank should take this seriously (Staff misbehaviour)..