Vijaya Bank — money didn't come out from atm but amount deducted from bank account

Address: K.g.2 block, New Delhi, Delhi, 110018

On thursday, 23rd may i tried to withdraw amount from vikaspuri sbi atm near m-block hanuman mandir but transaction shown on screen as unsuccessful. But amount got deducted from my mother's vijaya bank account whose account no. Is [protected]. The unsuccessful message which came on screen was also shown to the guard present inside the atm & in return he said that our card was not accepted by this atm.

My mother was along with me at that time & she immediately received a withdrawn message on her registered contact no.

We thought that it might be an error from bank side & will get the reversal in bank account but till now not received.

Waiting for resolution.

Regards,
Praveen